Activation is Essential

We see the remarkable power of health activation in everything we do. It’s inspiring and serves as a constant reminder of our mission: To help individuals become better managers of their health and healthcare.

Nearly two decades of patient activation research and applied science anchor our proven solutions to improve self-management, reduce unnecessary utilization and achieve better health outcomes.

PAM is the foundation of effective health coaching:

PAM really helps by showing us which patients are in real need of help and helping coaches decide where to start the education process.

Dr. Jane Brock, Medical Director, Telligen

PAM can help reduce hospital readmissions:

Patient Activation is really the key to what we are doing. I can’t imagine doing coaching without getting some idea of where the patient is in terms of their level of activation. It really helps us target the intervention.

Christy Bond, Director, Crouse Hospital in Syracuse, NY

Oregon's Health CO-OP uses Flourish® to engage and reward members

We want our members to understand their own health risks, and we want them to engage with their provider. This is why we designed the wellness program with three key activities to help members take charge of their health.

Dr. Ralph Prows, Former CEO and President, Oregon's Health CO-OP

PAM helps NHS England toward its goal of patient self-management

The Patient Activation Measure helps to break down the traditional divide between patient and professional which has prevented this in the past, while ensuring that those who need the most support receive it. 

Anu Singh, Director for Patient and Public Participation and Insight, NHS England

Empowering NHS patients to improve their health and wellbeing

[PAM helps the Extensive Care Service] to be more aware of a patient’s ability and willingness to manage their health and wellbeing. This ensures that patients who are likely to be easily overwhelmed are not overloaded with information, and any goals set are achievable and small successes are built on. 

Blackpool Teaching Hospitals NHS Foundation Trust

Feb 17, 2017

New study shows Coaching for Activation® improves care management program outcomes

A new study published in the American Journal of Managed Care reveals that patients on a care management program guided by Coaching for Activation® (CFA) had lower utilization and better clinical outcomes than patients in a typical care management program.

Over the course of 19 months, 16,277 patients in the usual CM-only program experienced an average of 18% more emergency department visits and 98% more hospital visits than the 1,520 patients in the CM-CFA test group. The test group also had better clinical outcomes for A1C levels and systolic blood pressure.

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Jun 21, 2017

From GP View: How do we reclaim GP's core role in long-term condition management?

​Dr. Ollie Hart, a GP partner in Sheffield at the Sloan Medical Center, shares his thoughts​ on how the Patient Activation Measure® (PAM®) survey should be used to embed Person-Centerd Care into daily practice with patients. ​Dr. Hart also works for NHS Sheffield as a clinical commissioner, leading projects in person-centered care and physical activity.

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These healthcare organizations are among the leaders

using PAM-based solutions to improve activation across their populations

National Health Service (NHS) - England
Priority Health
Monroe Plan for Medical Care
Johns Hopkins HealthCare LLC
Kaiser Permanente
CareFirst Blue Cross Blue Shield
Providence Health Plan
Blue Cross Blue Shield of Tennessee
Moda Health
American Specialty Health
Blue Shield of California
Tufts Health Plan Medicare Preferred
UnitedHealth Group
St. Luke's Health System