Activation is Essential

We see the remarkable power of health activation in everything we do. It’s inspiring and serves as a constant reminder of our mission: To help individuals become better managers of their health and healthcare.

The Patient Activation Measure® (PAM®) anchors our health activation model and suite of resources to:

  • Strengthen risk-identification and improve predictive modeling
  • Personalize support to improve patient self-management behaviors
  • Improve patient outcomes and elevate patient satisfaction

Selected as a MACRA performance improvement measure for beneficiary engagement.

Endorsed by the National Quality Forum (NQF), supported by NCQA and meets URAC criteria.

Adopted by NHS England for system-wide use within clinics, hospitals and social services.

Two decades of patient activation research and applied science anchor our proven solutions to improve self-management, reduce unnecessary utilization and achieve better health outcomes.

PAM is the foundation of effective health coaching

PAM really helps by showing us which patients are in real need of help and helping coaches decide where to start the education process.

Dr. Jane Brock, Medical Director, Telligen

PAM can help reduce hospital readmissions

Patient Activation is really the key to what we are doing. I can’t imagine doing coaching without getting some idea of where the patient is in terms of their level of activation. It really helps us target the intervention.

Christy Bond, Director, Crouse Hospital in Syracuse, NY

PAM helps NHS England toward its goal of patient self-management

The Patient Activation Measure helps to break down the traditional divide between patient and professional which has prevented this in the past, while ensuring that those who need the most support receive it. 

Anu Singh, Director for Patient and Public Participation and Insight, NHS England

Empowering NHS patients to improve their health and wellbeing

PAM helps [the Extensive Care Service] to be more aware of a patient’s ability and willingness to manage their health and wellbeing. This ensures that patients who are likely to be easily overwhelmed are not overloaded with information, and any goals set are achievable and small successes are built on. 

Blackpool Teaching Hospitals NHS Foundation Trust

Person-centered care based on PAM is a key to success for NHS England

We are really serious about [measuring activation with PAM as part of Integrated Personal Commissioning], and we’re serious about it because it’s absolutely been proven to work.  We’re serious about it because it’s incredibly complementary to the programs that we’ve got.  

James Sanderson, Director of Personalised Care for NHS England

Apr 3, 2018

UK study shows pharmacy care plans supporting patients with long-term conditions could reduce costs up to 21%

In partnership with researchers at the University of East Anglia, thirty-eight community pharmacies in West Yorkshire took part in a study in which pharmacists devised personalized care plans (PCPs) for 378 patients over age 50 with at least one cardiovascular disease or diabetes. Pharmacy teams used patient activation – as measured by PAM® — as well as goal setting and therapy management to encourage patients to manage their own long-term conditions. Results showed that moving patients from the lowest to highest level of activation can reduce healthcare costs by up to 21%, with a cost-effectiveness of £8,495 per year.

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Jan 26, 2018

Assessing patient activation may help customize IBD interventions

Patients with inflammatory bowel disease who showed high levels of “patient activation” were less likely to experience disease flare during follow-up, according to new research presented at the Crohn’s & Colitis Congress by Edward Barnes, MD, MPH assistant professor of medicine in the division of gastroenterology and hepatology at University of North Carolina, Chapel Hill.

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These healthcare organizations are among the leaders

using PAM-based solutions to improve activation across their populations

National Health Service (NHS) - England
Monroe Plan for Medical Care
Kaiser Permanente
CareFirst Blue Cross Blue Shield
Providence Health Plan
Blue Cross Blue Shield of Tennessee
Moda Health
American Specialty Health
Blue Shield of California
UnitedHealth Group
St. Luke's Health System
Molina Healthcare
New York State Medicaid Redesign DSRIP
Rocky Mountain Health Plans
Washington State Health Care Authority
Johns Hopkins HealthCare LLC