Activation is Essential

We see the remarkable power of health activation in everything we do. It’s inspiring and serves as a constant reminder of our mission: To help individuals become better managers of their health and healthcare.

The Patient Activation Measure® (PAM®) anchors our health activation model and suite of resources to:

  • Strengthen risk-identification and improve predictive modeling
  • Personalize support to improve patient self-management behaviors
  • Improve patient outcomes and elevate patient satisfaction

Selected as a MACRA performance improvement measure for beneficiary engagement.

Endorsed by the National Quality Forum (NQF), supported by NCQA and meets URAC criteria.

Adopted by NHS England for system-wide use within clinics, hospitals and social services.

Two decades of patient activation research and applied science anchor our proven solutions to improve self-management, reduce unnecessary utilization and achieve better health outcomes.

As PAM scores increase, healthcare costs decrease

In our study, if a patient’s PAM level increased one level, that was associated with 8 percent lower [Medicare claims costs over 6 months]. For folks who improved two PAM levels, there was a 15 percent reduction in cost. When PAM level declined, the cost rose 9 percent for each level.  In dollars, the average health care cost for people who remained at PAM level one was $12,700 a year, compared to $9,500 for people at PAM level 4. So, it’s significant. It can add up.

Ann Lindsay, Stanford University School of Medicine (SCOPE, 29 Oct 2018)

Person-centered care based on PAM is a key to success for NHS England

We are really serious about [measuring activation with PAM as part of Integrated Personal Commissioning], and we’re serious about it because it’s absolutely been proven to work.  We’re serious about it because it’s incredibly complementary to the programs that we’ve got.  

James Sanderson, Director of Personalised Care for NHS England

PAM can help reduce hospital readmissions

Patient Activation is really the key to what we are doing. I can’t imagine doing coaching without getting some idea of where the patient is in terms of their level of activation. It really helps us target the intervention.

Christy Bond, Director, Crouse Hospital in Syracuse, NY

PAM helps NHS England toward its goal of patient self-management

The Patient Activation Measure helps to break down the traditional divide between patient and professional which has prevented this in the past, while ensuring that those who need the most support receive it. 

Anu Singh, Director for Patient and Public Participation and Insight, NHS England

Empowering NHS patients to improve their health and wellbeing

PAM helps [the Extensive Care Service] to be more aware of a patient’s ability and willingness to manage their health and wellbeing. This ensures that patients who are likely to be easily overwhelmed are not overloaded with information, and any goals set are achievable and small successes are built on. 

Blackpool Teaching Hospitals NHS Foundation Trust

Aug 22, 2018

Study finds link between PAM and reducing emergency admissions, better management of long-term conditions

Researchers from The Health Foundation connected the PAM scores from over 9,000 patients to how capable they feel to self-manage long-term conditions such as asthma, diabetes and depression, along with their use of health care services.

The study found that patients who were most able to manage their health conditions (i.e., higher activation) had 38% fewer emergency admissions than the patients who were least able to (lower activation). They also had 32% fewer attendances at A&E, were 32% less likely to attend A&E with a minor condition that could be better treated elsewhere and had 18% fewer general practice appointments.

Read More
Oct 29, 2018

PAM study shows the relationship between patient self-management and health care costs

SCOPE interviewed researcher, Ann Lindsay, about a recent Stanford-led study that examines whether PAM can potentially serve as an early indicator that an effort is moving the needle on health care costs.

“In our study, if a patient’s PAM level increased one level, that was associated with 8% lower costs. For folks who improved two PAM levels, there was a 15% reduction in cost. When PAM level declined, the cost rose 9 percent for each level. In dollars, the average health care cost for people who remained at PAM level one was $12,700 a year, compared to $9,500 for people at PAM level 4. So, it’s significant. It can add up.”

Read More

These healthcare organizations are among the leaders

using PAM-based solutions to improve activation across their populations

National Health Service (NHS) - England
Fairview
Monroe Plan for Medical Care
MGMA
Bayer
Kaiser Permanente
CareFirst Blue Cross Blue Shield
Providence Health Plan
Blue Cross Blue Shield of Tennessee
Moda Health
Sanofi
American Specialty Health
Blue Shield of California
Caradigm
Abbvie
UnitedHealth Group
St. Luke's Health System
Centene
Novartis
Molina Healthcare
New York State Medicaid Redesign DSRIP
Rocky Mountain Health Plans
HealthPartners
Washington State Health Care Authority
Johns Hopkins HealthCare LLC