June 01, 2018
Perfect Patient Information Journey: 7 steps for health services to improve information for people with long term conditions
The Patient Information Forum (PIF) is the UK membership organisation and network for everyone working in, and involved with, healthcare information and support. The pilot studies in this report demonstrate 7 steps for health services to embed high-quality, easy to understand information across patient journeys. The Patient Activation Measure® (PAM®) is recommended for Step 6 - Evaluate the impact of changes made. PAM is a useful tool to capture changes in patient engagement in managing their condition over time.