September 01, 2016
How to support patient-centred care: Roof of the House of Care framework
The “Roof” on the House of Care represents the tools and organisational processes that protect and facilitate this new type of patient–professional relationship. This article by Dr. Ollie Hart from Sloan Medical Centre (Sheffield CCG) and Dr. Karen Eastman from Horsham and Mid Sussex CCG tells the story of two clinical commissioning groups (CCGs), and their experience of those factors that have helped PCC to happen.
Sheffield CCG is in the second year of an evolving programme (planned for 5 years) to support PCC in primary care. Over 80 GP practices have signed up to a locally commissioned service. It was designed to add value to the ‘avoiding unplanned admission’ directed enhanced services (DES) by encouraging a more in-depth focus on the highest-risk patients.
In Horsham and Mid Sussex CCG, in May 2015, we launched our newest service, ‘tailored health coaching’. Its aim was to enhance our PCC offer to our population. This is a telephone-based opportunity for a patient living with any long-term condition to work with a coach. To empower them to take control, the patient identifies what it is that is important to them rather than what we think may be important.