October 15, 2012
South Carolina Hospital Association supports PAM in Best Practice Report
A best practices guide from the South Carolina Hospital Association (SCHA) explained that organizations should use PAM scores to determine the intensity of a patient engagement intervention.
“Health coaches were used to administer the PAM to new patients and coordinate appropriate behavioral health and self-management support in conjunction with primary care in an effort to improve patient and provider satisfaction and delegate tasks that do not require a physician’s skills and training,” SCHA wrote in the guide. “Based on their level of activation, patients were delegated to appropriate staff.”
Read the full Best Practices Guide.