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South Carolina Hospital Association supports PAM in Best Practice Report

October 15, 2012

South Carolina Hospital Association supports PAM in Best Practice Report

best practices guide from the South Carolina Hospital Association (SCHA) explained that organizations should use PAM scores to determine the intensity of a patient engagement intervention.

“Health coaches were used to administer the PAM to new patients and coordinate appropriate behavioral health and self-management support in conjunction with primary care in an effort to improve patient and provider satisfaction and delegate tasks that do not require a physician’s skills and training,” SCHA wrote in the guide. “Based on their level of activation, patients were delegated to appropriate staff.”

Read the full Best Practices Guide.