May 01, 2011
PeaceHealth’s Team Fillingame Uses Patient Activation Measure to Customize the Medical Home
PeaceHealth Medical Group received a grant to pilot a patient-centered medical home in one of its practices in Eugene, Oregon.
“Team Fillingame” revised staff roles and added a part-time mental health worker to address patients’ social, behavioral and medical needs. Using a patient activation measure (PAM), the team tailors and coordinates patient care to fit patients’ level of activation and acuity. Cross-trained medical office assistants play a key role in providing health coaching, protocol-based supervised phone triage, and pre-visit planning.
Read the full research brief.