Are consumers ready to accept technology?

December 03, 2009

Are consumers ready to accept technology?

Healthcare providers working to employ new technology need to know if their patients are ready, willing and able to use that technology.  

That’s the basis behind PAM, the Patient Activation Measure survey tool developed by Insignia Health to measure a respondent’s ability to understand and use technology. The tool takes on added importance in light of the push toward consumer-directed healthcare and the advent of new healthcare services like smart phones, wearable bio-sensors and chronic disease monitoring devices.  

“This goes far beyond health risk assessments,” said Chris Delaney, chief executive officer of Portland, Ore.-based Insignia Health. “We’re really building a competency-based model of health activation.”

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