Insignia's Flourish: How it Works

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High Touch Meets High Tech

Coaching interactions, whether in person or by phone, are typically limited in frequency and short in duration. Flourish offers a seamless means to reinforce and enhance coaching efforts. Coaches can set up a participant in Flourish in less than a minute, then use Flourish to:

Administer the Patient Activation Measure^® assessment and other health assessment tools
Recommend Flourish topics, numbering more than 300, by area of self-management to support or expand upon recent coaching dialogue
Recommend tools that can support a particular health improvement objective
Exchange comments with a participant in a secure environment
View participant goals and action step plans, as well as recommend goals
Utilize a host of call planning and session evaluation tools

Coach Dashboard Tool Examples

Success Stories

In the first six months of the program members who engaged with a health coach reduced their inpatient utilization by 18 percent compared with similar members who did not engage with a coach. Emergency department visits fell by 12 percent in the intervention group. Quality-of-life scores improved for 81 percent of participants. Forty-five percent showed improvement in cholesterol values and 42 percent demonstrated a reduction in body mass index. Two-thirds of the participants, or 66 percent, reported an improvement in their patient activation score.

The members’ health care expenditures dropped by $139 per member per month after six months.

The Commonwealth Fund. Dec/Jan Quality Matters Newsletter Case Study