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Steward Health Care uses PAM to boost engagement

November 12, 2015

Steward Health Care uses PAM to boost engagement

Steward Health Care is using the Patient Activation Measure® (PAM®) as part of its discovery with patients enrolled in care management to boost patient engagement.

At the 2015 HIMSS Connected Conference, Dominique Morgan-Solomon out-going COO of Steward Heath Care in Massachusetts, explained how Steward is experimenting with patient engagement tools that go beyond just analyzing claims and clinical data, according to an article from Healthcare Informatics. “Data does not equal patient engagement. You have to take it a step further to know how and why to engage with the patients. You can make assumptions based on data that says you can enroll a person in a certain program, but unless you know more about that patient, you won’t change the behavior and get the intended outcome,” Morgan-Solomon said.