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Survey tool delivers ROI for disease management program

July 30, 2009

Survey tool delivers ROI for disease management program

A University of Oregon study on disease management patients who were coached using a survey tool called the Patient Activation Measure showed significant improvements in clinical outcomes, fewer hospitalizations and ER visits and cost savings over patients who received traditional telephonic coaching.  

The Patient Activation Measure, or PAM, group saw a 33 percent decline in hospital admissions compared to the flat rate experienced by the control group. The PAM group also saw a 22 percent decline in ER visits, whereas the control room experienced a 20 percent increase.  

The study, published in The American Journal of Managed Care, calculated that the use of PAM translated into a savings of $145 per member per month (PMPM) because of fewer hospital stays, and $11 PMPM savings for the reduced ER visits.

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