Success Stories

• In the first six months of the program members who engaged with a health coach reduced their inpatient utilization by 18 percent compared with similar members who did not engage with a coach. Emergency department visits fell by 12 percent in the intervention group. Quality-of-life scores improved for 81 percent of participants. Forty-five percent showed improvement in cholesterol values and 42 percent demonstrated a reduction in body mass index. Two-thirds of the participants, or 66 percent, reported an improvement in their patient activation score.

  The members’ health care expenditures dropped by $139 per member per month after six months.

  The Commonwealth Fund. Dec/Jan Quality Matters Newsletter Case Study

MORE